The following privacy notice outlines how Skin Remedy Clinic collects, uses, protects and transfers your personal data. Skin Remedy Clinic is a clinic that provides services including Aesthetical treatments.
The data protection officer/data owner for the organisation is Nikki Ryan. You can contact the data protection officer/data owner by sending an email to firstname.lastname@example.org or writing to:
Skin Remedy Clinic
Unit 1, The Malthouse Business Centre, Regent Street, Llangollen, LL20 8HS
Purpose and Legal Basis for Processing
Skin Remedy Clinic takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.
We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.
Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.
Who is processing my data?
Skin Remedy Clinic, Unit 1, The Malthouse Business Centre, Regent Street, Llangollen, LL20 8HS are the data controllers and Ovatu Pty Ltd act as the processors of your personal information for the purposes laid out in this privacy notice. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
Your personal data is processed to:
Your rights as the individual
If your personal data is held by Skin Remedy Clinic, you hold particular rights over it.
Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the Skin Remedy Clinic Data Officer.
You also have the right:
Special categories of personal data collected
Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. Skin Remedy Clinic asks for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw you consent, subject to legal, insurance and contractual restrictions (see more on ‘your rights as an individual’). Your privacy is very important to us and we only use this information for determining your suitability for the treatment.
Process of collection
Your personal data is collected when you provide it to us through Ovatu Pty Ltd. , our website, over the phone, in Skin Remedy Clinic salons, by email, social media, in writing or any other means by which you provide it to us. Information is stored using the Ovatu Pty Ltd. software platform as well as some level of paper record keeping.
Skin Remedy Clinic gives you access to information about your information account and bookings through Ovatu Pty Ltd. software, for the limited purpose of viewing and updating that information.
Skin Remedy Clinic does not collect the personal data of children under the age of 13 without express parental or guardian consent. If you believe that we hold any information from or about a child under age 13, please contact Skin Remedy Clinic and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.
Your personal data is shared only with Ovatu Pty Ltd. representatives in cases that customer support and troubleshooting is required for the salon. Skin Remedy Clinic do not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.
Use of Data Processors
Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times.
Ovatu Pty Ltd.
Skin Remedy Clinic use software provided by Ovatu Pty Ltd. to provide a fully integrated online appointment booking suite, incorporating medical history that may be required to determine the suitability of the treatments that can be carried out.
Here is a link to their Privacy Notice.
How Long Do We Keep Your Data?
Skin Remedy Clinic retains your personal data for as long as necessary to provide you with our services as our client. Skin Remedy Clinic are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.
The criteria for which we would continue to process your personal information includes:
Transfers of personal information
When your personal data is processed through software, all of it is held within the EU. Your information is processed by the Ovatu Pty Ltd software and stored in the Web Services cloud. During this process your data is encrypted in transit and at rest.
Consequences of not providing your personal information to Skin Remedy Clinic
In the event that you want to purchase a product or service from, certain personal information is required to enter into a contract with you. Skin Remedy Clinic will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information.
As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.
Safeguarding your Personal Data
Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the Ovatu Pty Ltd system uses a HTTP Secure communication protocol and TLS security.
This means all information passed to the Ovatu Pty Ltd system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel in the salon. Employees are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the management of the salon.
In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by Skin Remedy Clinic, or third parties used by Skin Remedy Clinic or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority at the following address below and also the Skin Remedy Clinic Data Protection Officer/ GDPR Owner.
The Information Commissioner’s Office
Data Protection Officer/ GDPR Owner – Nikki Ryan
Skin Remedy Clinic, Unit 1, The Malthouse Business Centre, Regent Street, Llangollen, LL20 8HS
Tel: 01978 354211